Vodacom Sucks!!!

Vodacom is the worst service provider I have ever dealt with... Been without fiber for the last week now and the call center still is giving me stories about frogfoot being a problem when they are not and have completed my inspection In less than half day... I had to personally contact frogfoot and have them help me and when I go back to vodacom they are still waiting on a "backoffice" to dispatch a technician! My internet has been down since Wednesday morning the 18th but after speaking to a Bongi, Mogamet I only received an "SR" number on Friday the 20th! Since then, I dealt with a Mnlondi, Unati and Phumilisa, two mangers, Mr. Kula and Thembhisa and still nothing! Not even a call back to even keep us informed of the situation! Their commitment of 48h turnaround time is actually 2 week turnaround time. I have had the same problem december 2023 and that as well took 2 weeks to sort out!

And we go into Christmas and another weekend with no internet all because no techs apart from public holidays don't work on weekends !!! The so called "SR" numbers are not even updated so when you speak to different agents they all have different answers!