EV
Elize V
1 reviews | Active since Jul 2019
26 Jul 2019, 18:43
Vodacom Sucks
Second time that we sit without internet. Last time was for a week today is the third day. Lock call after a day they phoned. Explaining the problem that the connection at the pole where removed by a technician that clearly don't know what they doing. And it seems like it is the exact same problem. It is really unacceptable and unprofessional.
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Replies (2)
Vodacom's replyOfficial
27 Jul 2019, 12:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Jul 2019, 12:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Jul 2019, 08:55 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. We have responded via email. Regards Consumer Website Team
Best regards,
Vodacom's reply29 Jul 2019, 08:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. We have responded via email. Regards Consumer Website Team
Best regards,