VS
Virgilia S

1 reviews | Active since Dec 2018

01 Jul 2019, 02:01

Vodacom sucks!!!!!

I am getting so sick and tired of Vodacom. They like to ***** from their clients. I. This week I called to confirm my debit order as I upgraded and once I realized they **** to me I cancelled the upgrade. The person I spoke to assured me my debit order amount was correct and that I should call Vodacom rewards to just cancel the upgrade againas it was not cancelled. Lo and behold my debit order just went off and the moneu for the upgrade I csncelled went off too. So how long will I wait to get my money back from Vodacom? How many more times will they lie. By far the worst service provider ever. Never had problems with Cell C or MTN like I do with Vodacom. Think it is time for a change

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Replies (2)
Vodacom
Vodacom's reply01 Jul 2019, 11:54
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply02 Jul 2019, 11:08
Official
 Dear Customer, 

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. 

As per discussion, your query has been resolved. 

Regards 

Vodacom Consumer Website Team 

Best regards,