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aB
andrew B

1 reviews | Active since Mar 2009

18 May 2019, 16:41

Vodacom Sucks

So if you check my previous post on the 14 May 2019. named Vodacom has no service it took several more days of fighting and by the way, the guys that respond to the hellopeter complaints will phone you quickly and make a **** load of empty promises, the love blowing smoke up your **** just to shut you up. so on Thursday the 16th we finally got the internet working late afternoon. but it was short lived as with everything in this country nothing lasts, as of Friday the 17th we have had no internet again. and so the calls begin the arguments start and promises are made but not delivered. I am now reporting this to the consumer board and all other source such as icasa any and forms of Ombudsman. I will not pay a cent for there service. If it is not cancelled and removed by Monday 9am I will rip it out and throw it on the pavement. I urge anyone and everyone not to deal with the likes of Vodacom. they have no idea what they are doing they are officially worse than Telkom, at least with Telkom I had reliable yet slow internet. with vodacm I have fast but zero internet.

0
Replies (3)
Vodacom
Vodacom's reply19 May 2019, 11:46
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply20 May 2019, 09:00
Official
 Good day

We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. 

Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query. 

We apologize for the inconvenience and appreciate your patience. 

Vodacom Consumer Website Team 

Best regards,

aB
andrew B's update21 May 2019, 22:49
Reviewer Update
Vodacom Fibre has no service it took several days of fighting with Vodacom after the installation was completed just to get internet access, and by the way, the guys that respond to the hellopeter complaints will phone you quickly and make a load of empty promises just to shut you up. so on Thursday the 16th we finally got the internet working late afternoon. but it was short lived as with everything in this country nothing lasts, as of Friday the 17th we have had no internet again. and so the calls begin the arguments start and promises are made but not delivered. I am now reporting this to the consumer board and all other source such as icasa any and forms of Ombudsman. I will not pay a cent for there service. If it is not cancelled and removed by Monday 9am I will rip it out and throw it on the pavement. I urge anyone and everyone not to deal with the likes of Vodacom. they have no idea what they are doing they are officially worse than Telkom, at least with Telkom I had reliable yet slow internet. with vodacom I have fast but zero internet.
if you want to know what ******* service they provide check www.hellopeter.com