JS
Jaco S
1 reviews | Active since Jan 2013
13 Apr 2019, 15:27
Vodacom sucks
Useless! Worst Telecom Provider. Whats the point of doing voice password? If they ask you to verify yourself on the phone after being successfully verified on voice password?!
Firstly they charge you a migration fee and then say they will reverse it and then don’t!
Then they con you by adding a Contract Cover Fee for R6.99 that you DIDNT ASK FOR!
Then with a recurring monthly data bundle they charge you R180 activation fee?!?!?!!!! And only give you pro-rata data but still charge you R299 for it and the activation fee!!!!!!!
Reverse it immediately!
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Replies (2)
Vodacom's replyOfficial
13 Apr 2019, 20:36 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Apr 2019, 20:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Apr 2019, 10:07Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply15 Apr 2019, 10:07
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
Best regards,