VODACOM SUCKS

We recently took the phone that we bought and insured about 2 years ago in for repairs. We were advised that the claim has been declined because they don't cover the phone System Error. We then asked for the insurance contract that we signed when we bought the phone but Vodacom was unable to produce it. They then told us that their insurance has changed from Cellsure to Vodasure and they cannot find paperwork that we signed when we initially took the contract. They then sent us the blank contract which didn't have our details and was not signed. Firstly they did not inform us that they are changing the insurance secondly they cannot find the paperwork that we sign. What is more disturbing is that Vodacom has been taking insurance premium every month for this cellphone but then they have an audacity to give us excuses when they are supposed to process an insurance claim. The fact that they cannot even find the paperwork that we signed is horrific. Why would I take insurance and pay for it every month if my needs will not be met when I need it most. I take insurance on all my phones because I want peace of mind should anything would happen on my phones. The fact that they have changed their insurers has nothing to do with me. As a client I should have been informed when the change happened and I should have been warned that there are things that they don't pay for. This is ridiculous. You take insurance because you want PEACE OF MIND