KV
KARIN V

1 reviews | Active since Apr 2019

10 Apr 2019, 15:29

VODACOM SUCKS !!!!!!!!!!!!!!!

I have changed my bank account at the end of February. I phone Vodacom, DSTV and Discovery as they are the only debit orders that i have going off my bank account. I informed them that the debit order will not go through as i have changed my bank account but i have just paid it by internet payment (which i did, meaning that none of my debit order accounts was in arrears !!!) During March, i got my Vodacom bill saying that is is R 101.00 extra !! I phone them and asked them what the problem is ???? I then told them that i refuse to pay this extra R 101 and that i will not give them my new banking details for a debit order, i will just continue to pay the account by internet transfer. now i got a sms and a phone call from Vodacom saying that if i dont pay the R 101, they will suspend my account !!!! I dont think this is fair as my account is NOT in arrears and i have informed them that the debit order will not be met as i changed my bank account !!!!!! I truly think that this is ridiculous and truly if Vodacom thinks that they will get rich with my R 101 they are making a big mistake. I spoke to a couple of Vodacom employees and the one is more "unfriendly" than the next !!! I truly think that i must end my contract with Vodacom and change to another cell phone company. this is not the first time that i have had problems with Vodacom and really guys, this is NOT ON !!!!!!! Please we pay enough as it is for our call and data, dont steel our money with petty things like this !!!!!!

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Replies (2)
Vodacom
Vodacom's reply10 Apr 2019, 16:23
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team       
Vodacom
Vodacom's reply10 Apr 2019, 17:04
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved. Regards  Consumer Website Team