cA
cassim A
1 reviews | Active since Feb 2011
05 Apr 2019, 14:49
VODACOM SUCKS
The worst service provider in terms of customer service. Avoid at all costs
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
05 Apr 2019, 14:51 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Apr 2019, 14:51
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
cA
cassim A's updateReviewer Update
05 Apr 2019, 14:54WHAT A STUPID AUTOMATED RESPONSE!!!!!!!!!!!
cA
cassim A's update05 Apr 2019, 14:54
Reviewer Update
WHAT A STUPID AUTOMATED RESPONSE!!!!!!!!!!!
cA
cassim A's updateReviewer Update
06 Apr 2019, 11:19So someone from Vodacom calls me on my phone. He asks me about 6 security questions before he says he can help me?!! Firstly I dont know who he is and he wants all my personal information, secondly even if I wanted to provide the info I could'nt because I was away from my computer at the time. My point is that he called me and knew who I was so why all the security questions? Just a stalling tactic in my opinion.
cA
cassim A's update06 Apr 2019, 11:19
Reviewer Update
So someone from Vodacom calls me on my phone. He asks me about 6 security questions before he says he can help me?!! Firstly I dont know who he is and he wants all my personal information, secondly even if I wanted to provide the info I could'nt because I was away from my computer at the time. My point is that he called me and knew who I was so why all the security questions? Just a stalling tactic in my opinion.
Vodacom's replyOfficial
08 Apr 2019, 12:02 Dear Cassim
Thank you for taking my call. As per our telephonic conversation I have advised accordingly with regards to your query.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation I have advised accordingly with regards to your query.
Have a great day further.
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Apr 2019, 12:02
Official
Dear Cassim
Thank you for taking my call. As per our telephonic conversation I have advised accordingly with regards to your query.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation I have advised accordingly with regards to your query.
Have a great day further.
Vodacom Consumer Website Team
Best regards,
cA
cassim A's updateReviewer Update
08 Apr 2019, 12:18All you have done is read out an automated response. You have not addressed the problem itself which is unauthorised billing on my account. You need to supply proof of this.
cA
cassim A's update08 Apr 2019, 12:18
Reviewer Update
All you have done is read out an automated response. You have not addressed the problem itself which is unauthorised billing on my account. You need to supply proof of this.