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Alda G

1 reviews | Active since Apr 2018

22 Feb 2019, 14:55

VODACOM SUCKS!!!

When selling their phones, Vodacom is the first to jump on the bandwagon and annoy you with their continuous phone calls, but when it's time for THEM to "perform" they DON'T DO IT! I have been waiting for my UPGRADED PHONE to be delivered to me, after I started phoning to find out where my delivery is! So, as opposed to sending my phone to the address of my choice, it ended up in Alexandra!!! I ASK YOU! By means of the tracking number have I now established that my phone has ended up back in Pretoria where it was sent from!!! AND WHERE IS VODACOM IN THE PROCESS!!! NO-ONE IS PHONING ME BACK after I was promised that a consultant will be in contact with me!!! And so a process, said to take between 3 and 5 working days, has now already been 20 DAYS!!! FROM 02.02.2019 TO TODAY 22.02.2019!!! I'M UTTERLY DISGUSTED IN VODACOM'S LACK OF SERVICE!!!

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Replies (2)
Vodacom
Vodacom's reply22 Feb 2019, 15:26
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

AG
Alda G's update01 Mar 2019, 15:11
Reviewer Update
Dear Vodacom I fail to understand how the customer care consultants have been trained...if at all!!! After your messages (on Friday last week), a consultant did phone me back on the Tuesday. It wasn't a convenient time for me to take the call at that stage, so we set up another time slot. She did phone back later in the afternoon. Then, to give me time to weigh up my options (in terms of what was being discussed telephonically), we arranged for another call the next day. This never happened! And here we are exactly ONE WEEK LATER and my UPGRADE HAS STILL NOT BEEN DONE!!! Now, this is what I don't understand: YOU ARE ALREADY DEALING WITH AN IRATE CUSTOMER and then it just continues! Has Vodacom really become this ARROGANT!!! And so a process, said to take between 3 and 5 working days, has now already been 27 DAYS!!! FROM 02.02.2019 TO TODAY 01.03.2019!!! AND MAY I ADD THAT I'M SUPPOSED TO START "ENJOYING THE BENEFITS OF THE NEW CONTRACT ALREADY TODAY!!! SERIOUSLY!!!