RD
Russell D

1 reviews | Active since Jan 2019

20 Jan 2019, 19:09

Vodacom sucks

Last year I went into pay as you go as my contract was over 8 months ago and they would not stop billing me for the handset and after numourous calls and visits to their shop in canalwalk they finnaly agreed after treats to contact a lawyer they let me cancel my contract and go to pay as you go. Then I tried to get my my number ported as they are the worse network to be with they simply just wouldnt let Telkom port the number, as a person that resells second hand equipment I could not receive any call for fifty days and ran at a great loss in December not knowing that the Telkom sim in my phone could not receive any calls from other networks, please help me as they are really bad and need to be closed down as been a network that does not care that their clients survive in a struggerling economy and really bad call centers with people that have no idea how to sort things out and to get transferred from one person to the next until eventually you get cut off

0
Replies (2)
Vodacom
Vodacom's reply21 Jan 2019, 07:07
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team        

Best regards,

Vodacom
Vodacom's reply30 Jan 2019, 11:22
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact ***.
Regards
Consumer Website Team

Best regards,