Vodacom SUCKS

Ok so Vodacom calls me about 5 weeks ago to promote a Router with 5G's of data. So as I anyway looking for LTE I stupidly agree to this. After 3 days the package arrives at my work and I am kind of excited. So I open the package only to see that instead of the router they sent me Office 365...So I call them to tell vodacom they sent me the wrong product. They say ok they will come fetch it in 3 working days ( It has been 5 or 6 weeks now STILL NO PICK UP ) for collection. Yet they have the audacity to charge for the product that I do not have AND charge me for the activation of the simcard ( that I haven't even opened yet ). So after 2 weeks I call them AGAIN ( oh and after I drove around asking all the vodacom outlets what I should do ) and they say ok we will collect in 3 working days ( this is now 2 or 3 weeks ago ). STILL no collection and still NO feedback. SO WHY THE HELL AM I PAYING FOR A SERVICE AAND A PRODUCT THAT I DON'T HAVE????

This is absolutely ridiculous VODACOM...I have been a loyal customer for nearly 14 years and this is the type of service we as paying customers receive. Now I am stuck with a product I don't want...AND I AM PAYING FOR IT.

If this is the kind of service I will be expecting in the future I will cancel all my contracts with Vodacom and I will go on a campaign to boikot your service and your products. I had enough of your poor service REALLY NOW!!!

Sincerely, A very unhappy customer