GV
Gareth V

1 reviews | Active since Jun 2014

16 Aug 2016, 18:49

Vodacom sucks

<p>I've been a loyal client of Vodacom for over 20 years and currently have 3 active lines with them. Sadly this loyalty mean nothing to this BULLY of company. Over the last 3months I had endless problems with their service. Time after time my service are being suspended due to their system problems. Over the last two weeks I have spoken to no less than 7 people, which still left me frustrated. On the 5th I spoke to Tatum who referred me to accounts; on the 7th I spoke to Mbulelo who again referred me to Accounts after they referred me customer care; on 8th to Sipati at Accounts but again no success; on the 10th with David Duniwa @ CC who referred me back to Accounts; I then called Matomi @ Forensics who was the most helpful and efficient - she unlocked my accounts. Today my accounts were again soft locked. I just spoke to Melani @ CC who advised that I'm not the only one affected by this; she again referred me to Accounts. When I asked to speak to the Team Leader I was put on hold and left hanging ... this is by far the worst service ever. Ironically one pay thousands of rands for such terrible service - worst than the government! When I try to get out of the contract the block one with ridiculous settlement fees. Vodacom is just a BULLY that uses their corporate power to exploit innocent people. shame on you Vodacom!!!

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Replies (1)
Vodacom
Vodacom's reply17 Aug 2016, 05:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team