CT
Christine T
1 reviews | Active since Apr 2015
04 Nov 2020, 10:19
vodacom sucks!!!!
Vodacom installed a booster in our offices to assist with signal and promised that an additional tower was going to be installed soon. Well the booster died in July this year and I have been trying to get them to come out and replace it. After several calls and three different call center agents promising to call me back on progress. The last comment was "the documentation is being repaired". So if they need to repair documentation not sure how they are going to ever get here to repair or replace the booster. When on a call with them they keep telling me the signal is bad not realizing they are responsible for the shocking signal in the area.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
04 Nov 2020, 11:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Nov 2020, 11:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CT
Christine T's updateReviewer Update
04 Nov 2020, 11:45I have called in again and they closed the incident saying they could not get hold of me. I have logged a new service request and will be phoning in daily to find out. This is not the way you expect to be treated.. No respect whatsoever..
CT
Christine T's update04 Nov 2020, 11:45
Reviewer Update
I have called in again and they closed the incident saying they could not get hold of me. I have logged a new service request and will be phoning in daily to find out. This is not the way you expect to be treated.. No respect whatsoever..
Vodacom's replyOfficial
06 Nov 2020, 15:40Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have been contacted and advised by our Networks department with regards to your query.
Regards
Consumer Website Team
Vodacom's reply06 Nov 2020, 15:40
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have been contacted and advised by our Networks department with regards to your query.
Regards
Consumer Website Team
CT
Christine T's updateReviewer Update
06 Nov 2020, 16:39Hi nobody from networks department has contacted me and I received a message saying the incident is closed so back to square 1 of yelling at agents again on Monday. Cannot run a business on your network..
CT
Christine T's update06 Nov 2020, 16:39
Reviewer Update
Hi nobody from networks department has contacted me and I received a message saying the incident is closed so back to square 1 of yelling at agents again on Monday. Cannot run a business on your network..