RH
Rita H

1 reviews | Active since Jan 2012

12 Sept 2018, 18:29

Vodacom sucks

I was called by a sales agent a few days ago who said that because I was a loyal Vodacom customer that has been with them for a few years they would send me a free LTE router. I asked her a few times if this would cost anything extra and she said no. Then at the end of the call she says she just needs me to confirm that I agree to a 24 month contract, I asked why I needed to have a contract if they just want to send me a router, only after I'd asked her this same question twice did she admit that she was trying to get me to sign up for a 24 month LTE contract. This call was extremely ********* and I am not happy that this person tried to trick me into an additional contract which I do not need.

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Replies (2)
Vodacom
Vodacom's reply12 Sept 2018, 18:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply12 Sept 2018, 19:25
Official

Dear Rita,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per our discussion, we have advised that we will escalate the matter to our Quality Team for further assistance.

Regards

Ashwin Abdurahman

Consumer Website Team(SA)

Best regards,