Vodacom SUCKS
Vodacom have the MIST complaints on hello Peter and the reason is obvious. It's was never and will never be Good service. It's NOT about the account holder. It's about MONEY MONEY MONEY and *********** staff and customer care. I have already ported my mobile number to another supplier because is number of reasons why I am unhappy with Vodacom. Thanks heaven my data contract expired end August. I notified them 3 months before expiry date EVERY MONTH AND IN STORE SHELLY BEACH BRANCH with a lady. My contract expired!!!! Because of bad service the lady in-store received from head office I posted on hello Peter a review. Complaints PHONED me and CONFIRMED....the contract is cancelled. THEN VODACOM THIS MONTH MADE 2 DEDUCTION FROM MY ACCOUNT. It is one of two reasons *********** staff that cannot read or write or plain ***** *****ing from the public in my case a pensionar. When I got to my Bank, the lady says this is a standard thing. Vodacom think we are stupid and just carry on with deducting after contracts expired. They think we will not see it. Once a reverse payment is done, a STOP order, next month Vodacom just change the amount. THIS IS THE CASE. THEY DID NOT ONLY TAKE MY CONTRACT AMOUNT THEY NADE 1 DEDUCTION. A MUCH HIGHER AMOUNT AS MY CONTRACT WAS. When customer care phoned me to confirm the contract is cancelled I requested it in writing. I NEVER received what he promised to do. PUBLIC OF SA OOEN YOUR EYES, TELKOM IS THE WAY TO GO . MUCH BETTER OPTIONS AND FEES. I saved. R1000 a month by changing. AND. TELKOM put there money where there mouth is. Excellent service. No deduction if a contract expires. There "systems" is in place and there staff well trained and competent and we'll informed on the latest offers and technology.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer
As per our telephonic conversation we have advised you accordingly.
Regards
Consumer Website Team(SA)
Best regards,
Dear Customer
As per our telephonic conversation we have advised you accordingly.
Regards
Consumer Website Team(SA)
Best regards,
Dear Customer
As per our telephonic conversation we have advised you accordingly.
Regards
Consumer Website Team(SA)
Best regards,
Dear Customer
As per our telephonic conversation we have advised you accordingly.
Regards
Consumer Website Team(SA)
Best regards,
