AP
Adrian P

1 reviews | Active since Aug 2018

09 Aug 2018, 21:16

Vodacom Sucks!!!!

I've been trying to resolve a query for the last 3 months. Have spoken to the call centre, solutions dept, vodaworld...about 10 different people (have all their names). They all promise to resolve and contact me but no one comes back with any feedback. I have to keep calling in then gets transferred to a different person. What a bunch of idiots, their service sucks!!!! Can I now cancel my contract due to poor non existent service???? I have never received such poor service from any company.

0
Replies (2)
Vodacom
Vodacom's reply09 Aug 2018, 21:27
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will NOT contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply28 Aug 2018, 12:32
Official

Dear Adrian,

Dear ,

On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.

Please refer to the email which we have sent for feedback on this correspondence.

Warm regards,

Shad

Best regards,