Vodacom Sucks

Dear Vodacom why is it so difficult to get a hold of anyone at Vodacom I have been struggling with multiple requests for over two months now and still have no one has contacted me After having logged multiple service requests and being disrespected and humiliated call after call I explained my situation only to be told I'm in the wrong department a few of the consultants i spoke to hung up the call was I was in the process of explaining. After having not been advised of a debit order that i unfortuntely could not service I was supposedly in arrears with my account and not even in this case can a consultant call me rather a automated call which in my opinion is so impersonal and utterly disgraceful from a company such as vodacom. I was sold a Wi-Fi device and my conditions of purchase were blatantly stated on the call more than once, I insisted and I was told to be rest assured and I can be flexible with the new device. This was unfortunately not the case all my requests were ignored because somewhere some call centre agent needed the sale now i am sitting with devices i do not like and I am utterly dissapointed in Vodacoms Sevice. I will not continue my relationship with Vodacom and am planning to move all my products over to Telkom or Cellc