1 reviews | Active since May 2016

30 May 2018, 11:14

vodacom sucks.

terrible service and a total disregard for valued customers. they migrated my account without my permission, charged me more than the contract i signed for. then after ive been disputing this for months, and i fiannly stopped and reversed the payment of april, i then started paying cash, the amount the contract should be. they put me in arrears, blocked my services. ive been calling for 24hrs, speaking to this department and that. bo one wants to assist or take responsibility for this error. my services was suspended for almost 24hrs. there is absolutely no support from vodacom, the staff is uninterested in assisting, my phone call was even dropped at times. ive been taking for a joke for the last day. im ever regretting the day i took out a contract. i refuse to ever make use or recommend vodacom. worse network i came across.

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Replies (2)
Vodacom
Vodacom's reply30 May 2018, 11:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply30 May 2018, 12:31
Official

Hi Peter-John

As discussed, feedback has been provided to you and this matter is now resolved.

Have a pleasant day further!

Regards,

RJ

Best regards,