BR
Bontle R

1 reviews | Active since Nov 2013

16 Aug 2016, 08:47

vodacom sucks

<p>On the 28 of Jun I called Vodacom to complain about the incorrect amount they charged me, I was given a ref number and told that someone will get back to me in 48 hrs and no one did, i called again on Jul 14, I was still told to wait and they will get back to me. I then called again 03 Aug no one could tell me exactly why am i being charged more. I ended up speaking to the call centre supervisor who personaly promised to call me back on saturday last week should no one get back to me and just like the rest, she didnt call be back.</p> <p>for 03 month tried to know why is vodacom charging me R315 instead of R265.00 no one can explain.</p> <p>I called again yesterday and spoke to the lady by the name of Lebo and she was as useless as the others. I got an sms to rate vodacom and i gave my reason why i rated them poor, and has anyone bothered to call and ask why? no because all they want is our money and that's it!</p> <p>the only way vodacom ever respond to my query is through hellopeter, I even told Lebo yesterday.</p>

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Replies (1)
Vodacom
Vodacom's reply16 Aug 2016, 09:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,