MI
Marwaan I

1 reviews | Active since Apr 2018

19 Apr 2018, 15:12

VODACOM SUCKS

I TRANSFERRRED MY DAUGHTERS CONTRACT ONTO MY ACCOUNT OVER A YEAR AGO. THERE WAS DISCREPANCIES AS TO THE BILLING. WE VISITED NUMEROUS VODACOM BRANCHES AND CALLED THE CALL CENTRE COUNTLESS TIMES WITH PROMISES OF THE ACCOUNT BEING RECTIFIED. THE MIGHTY VODACOM WHO PROFESS THEMSELVES TO BE THE GREATEST SERVICE PROVIDER IN THE WORLD OF TELECOMMUNICATION CANNOT FIX A SIMPLE GLITCH ON AN ACCOUNT..................WE HAVE BEEN GIVEN THE RUN AROUND SINCE THE FIRST INCORRECT STATEMENT AND THE ACCOUNT IS ALREADY CLOSE TO ITS 2 YEAR PERIOD..........RIDICULOUS

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Replies (2)
Vodacom
Vodacom's reply19 Apr 2018, 15:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply25 Apr 2018, 11:19
Official

Good day Marwaan,

We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Theo

Best regards,