CL
Chris L

1 reviews | Active since Mar 2009

18 Apr 2018, 20:24

Vodacom sucks!!

I have had arreas on my account. I settled this on Monday 16 April 2018 at 09H30. Later that morning I spoke to a person from Vodacom accounts, they confirmed the payment. I was told it would be reconnected in 24 hours. I have more than 8 lines. Then after 24 hours it is still not working, I was then told (bull****) that it will take 48 hours. What are the s**** level of the people employed at Vodacom? Then 48 hours later it's still not working, they then told me that they made a mistake in unlocking my account, this is no surprise! I was told that it will be working in 2 to 5 hours, surprise, it is still not working, phone customer service this evening, they are as useless as ever, I requested a supervisor to call me, I will wait forever. Vodacom sucks!!!

0
Replies (2)
Vodacom
Vodacom's reply18 Apr 2018, 21:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply09 May 2018, 13:11
Official

Good day Chris,

We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Theo

Best regards,