MJ
Mark J

1 reviews | Active since Mar 2018

15 Mar 2018, 12:27

Vodacom Sucks!

Vodacom Fibre holding my business to ransom! At best they are highly *********** - at worst cunning and conniving cheats. I agreed telephonically to a Vodacom fibre installation at my home on the West Rand, with an interim LTE setup. The promise from Vodacom was that I could cancel the service at any time without incurring any cost. I have now been trying to cancel said service since January. Vodacom Cancellations department keeps assuring me that they have now cancelled. To make matters worse, Vumatel cannot activate my installation with another ISP, because their systems show an active service request for Vodacom. I wonder how many of us are being forced into contracts that we don't want. I have already ported my mobile phone to MTN and will exert whatever influence I can, to get all my friends, family, suppliers, clients, etc. to do the same.

0
Replies (5)
Vodacom
Vodacom's reply15 Mar 2018, 14:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

MJ
Mark J's update15 Mar 2018, 16:50
Reviewer Update
There is light even in the darkest organizations. Thank you to Martin Rothschild for solving my problem. If all Vodacom employees were like this man, it would be an awesome organization.
Vodacom
Vodacom's reply16 Mar 2018, 09:59
Official

Good day Mark,

We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply16 Mar 2018, 09:59
Official

Good day Mark,

We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Theo

Best regards,

MJ
Mark J's update16 Mar 2018, 10:04
Reviewer Update
Apology accepted. Thank you.