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Morne C

1 reviews | Active since Dec 2017

19 Feb 2018, 11:46

Vodacom sucks!!!

At the beginning of the month Vodacom debited my account with R877. My contract is only R319. I contacted them numerous times for a refund. The last time they said it would take 7 days. It has been more than a week now and still no refund. They say that no refund is due. That is *******! It is my money. I need it, urgently. If Vodacom does not pay me back I will take them to court!

0
Replies (5)
Vodacom
Vodacom's reply19 Feb 2018, 13:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply19 Feb 2018, 13:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply19 Feb 2018, 13:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

MC
Morne C's update19 Feb 2018, 14:16
Reviewer Update
I just had a reply. The guy that spoke to me sounds like he knows what is going on and how to fix it. He really does sound like he's on the ball.
Vodacom
Vodacom's reply20 Feb 2018, 11:36
Official

Good day Morne,

We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Vodacom Consumer Website Team

Best regards,