1 reviews | Active since Aug 2016

24 Nov 2017, 13:54

Vodacom sucks

Vodacom you suck !!! As a loyal customer for many years you suddenly reallocate one of my prepaid lines ********** 638 to a new customer without so much as an sms to ask if the line was still in use. This line hadn't been used for just over 3 months and had substantial credit on it. All Gone !!! You just lost a +5K a month customer with a couple of prepaid lines.

0
Replies (2)
Vodacom
Vodacom's reply24 Nov 2017, 15:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply27 Nov 2017, 08:03
Official

Dear Euan

Please be advised feedback has been sent to you via SMS.

Regards,

RJ

Best regards,