1 reviews | Active since Nov 2017
Vodacom Sucks
I am a Vodacom client from about 1992. Someone upgraded my 3 data sim cards without my knowledge or permission about 21 months ago. I am struggling now for 19 months to get them to cancel the three data accounts and to credit my account. Needless to say nothing gets done after e-mail after e-mail and numerous affidavits as well as numerous visits to the local Vodacom outlet. I decided not to pay for the data cards since I don't use it. Vodacom on their side decided to suspend my account. Despite numerous mails etc Vodacom ignores all my efforts to resolve the issue. I never get hold of the right person to sort the problem out. Vodacom doesn't care about their consumers or customers. I still have a contract for three phones but I am now prepared to forfeit my number of more than 20 years and move to MTN. #vodacomsucks #noservice #vodacommustfall #poorservicedelivery#losingcustomers #hellosummer #hellomtn #vodacom #youlostus#movingtomtn #mtn #disappointing Vodacom you are losing so many loyal customers due to, not even poor service delivery, but NO service delivery and corporate bullying. You have a horrible attitude and culture of not caring about your individual customers. This is not right and not fair, as you advertise yourself as being the best and most popular network. Biggest **** and lie ever!! You couldn't care less about your loyal clients and this will be your downfall. Just a word of advice, don't forget the downfall of Pepsi in SA. You are next and you only have yourself to blame. Your customers won't stand for this much longer. You disappointed us all. The word is out, Vodacom sucks!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Mr De Wet,
Thank you for taking my call.
As discussed, your query has been addressed and resolved.
I do appreciate your patience in this regard.
Regards,
UW
Best regards,
Dear Mr De Wet,
Thank you for taking my call.
As discussed, your query has been addressed and resolved.
I do appreciate your patience in this regard.
Regards,
UW
Best regards,
