Vodacom sucks
<p>Please guys my wife and I had a very bad experience with Vodacom.</p> <p> </p> <p>I had to upgrade, thinking like other cellphone companies when you upgrade by the 22nd month you just pay the new fees from then. </p> <p> </p> <p>Little did we know that Vodacom is different.</p> <p>I understand that you sign contract for 24 months....but please when you upgrade they don't tell you that for the next 2 months you will pay for 2 handsets.</p> <p> </p> <p>We paid upfront for the upgrade fee, sim swop everything. Asking the consultant if we going to pay anything extra etc. He says no!. Double checking my wife asks again he says no the new instalment will kick in with the new month.</p> <p> </p> <p>We have had contracts with MTN for years no issues.....really. </p> <p> </p> <p>Now I have to pay for 2 handsets for 2 month's as Vodacom sales consultants do not give you the proper information</p> <p> </p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
