Vodacom sucks

Didn't want to put 1 star but I am currently dealing with an ongoing installation of fibre for the past 2 weeks now. Actually waiting for over a month to get feedback and action from the initial request. Every day for the past 2 weeks each attempt to get our modem activated to get connected to the internet has failed drastically. It appears that Vodacom is not able to fix the problem and this is with a new modem, new installation too. Each day and each attempt via phone leads to the consultant saying they will email the team leader, or will email the manager to address the issue with no feedback. Another problem is that each call is with a different person who tends to start from scratch, saying our account was suspended which I requested at the time, but just over two months ago my home was destroyed by fire and I requested a new installation at a temporary location, this was done. For the past two weeks I have a modem with a flashing light - no internet connection. Up to now Vodacom failed to solve the problem and continues to repeat the process of email to the manager whom will get feedback to us the client. I am convinced that Vodacom technical support has a bunch of *********** individuals.