JB
Jenny B
1 reviews | Active since Oct 2022
30 Sept 2024, 22:22
Vodacom sucks
I have repeatedly complained about Vodacom's service. Well 8 traumatic months after my husband passed away, Vodacom finally sorted my issue. Today I received 21 emails closing all the service requests over this period of time. Ivam grateful that this has finally been completed but just a word of warning to Vodacom customers - Vodacom WILL make the grieving process a whole lot worse for you. I landed upbin hospital over it. Do they care? Of course they don't and guess what - you pay as well
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Vodacom's replyOfficial
01 Oct 2024, 08:19 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Oct 2024, 08:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team