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Neel N
1 reviews | Active since Mar 2009
18 Dec 2020, 12:02
Vodacom sucks
Dear Vodacom, the device was collected and reached the client centre yesterday. Why did you debit me? Please refund my money, also when are you sending my new package? Ram ***, your service sucks, call centre is useless and cannot get hold of anyone, I'm calling from an mtn number and getting chargered for your **** service.
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Replies (2)
Vodacom's replyOfficial
18 Dec 2020, 13:42Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Dec 2020, 13:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Neel N's updateReviewer Update
21 Dec 2020, 11:13I am still waiting for someone to call me regarding above, I just called your call centre ***, spoke to Michelle and explained the entire story to her, she just transferred me to someone else without any explanation, then I spoke to lungi who told me she will check what's happening, put me on hold for over 4 minutes then transferred me to a survey without helping me? Please cancel this contract I am done with you now, I have given too many chances and your service is ****, refund my money back to me!!!
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Neel N's update21 Dec 2020, 11:13
Reviewer Update
I am still waiting for someone to call me regarding above, I just called your call centre ***, spoke to Michelle and explained the entire story to her, she just transferred me to someone else without any explanation, then I spoke to lungi who told me she will check what's happening, put me on hold for over 4 minutes then transferred me to a survey without helping me? Please cancel this contract I am done with you now, I have given too many chances and your service is ****, refund my money back to me!!!