LM
LA M

1 reviews | Active since Feb 2021

07 Jul 2021, 16:11

Vodacom sucks.

I don’t know why I still bothered to upgrade my contract. I am being send from pillar to post between Vodacom and RAM regarding my two packages. They cannot process the orders, because they need a street name and number. And yet when I called several times to follow up on the status of my order, one of the security questions are always confirm your address. They even send me tracking numbers for both orders, now they say that is just system generated. I fail to see the logic in that. They suck at customer service.

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Replies (1)
Vodacom
Vodacom's reply08 Jul 2021, 08:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team