VR
V R

1 reviews | Active since Mar 2009

18 May 2016, 07:32

Vodacom Sucks!

<p>I have now on more than one occasion complained about my cell phone I received with my upgrade and my airtime and data going missing.</p> <p>I do not have the time to go sit in a vodashop in order to sort out these issues.</p> <p> </p> <p>1) Now when I upgraded I was “sold” the BlackBerry Z3 … since I received it I have had problems with it. My screen has been replaced and it had no effect on the phone. It dials random numbers, I never has signal, and it needs to be reset at least 3 times a day. It hangs and gets stuck.</p> <p>2) Once again I have lodged this complaint with vodacom before. My airtime and data just vanishes and goes missing. For the third time this month and it is only the 18th May 2016. You are welcome to view my account and see when I have topped up! Once again on the 17th May 2016 all data and available airtime disappeared. Check my account im not a excessive user. On the 9th May 2016 it also “vanished” and I bought data (R99) and airtime (R275)</p> <p>Now I am cheesed off as nothing is being done to my complaints.</p> <p>1) I want a new phone</p> <p>2) I want my “vanished” airtime and data back</p> <p>I have had it with these issues and they need to be resolved TODAY!</p> <p>Alternatively I have no option than to take these issues I have public via FB, twitter and any other form of social media.</p>

0
Replies (2)
Vodacom
Vodacom's reply18 May 2016, 08:18
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team
VR
V R's update18 May 2016, 08:32
Reviewer Update
Yeah! I've heard that before as well! Please ensure that a senior consultant or Manager contacts me... someone with authority to make decisions. If this gets escalated once more ... I am going to explode!