Vodacom Sucks!

I ordered phone online on 25.01.2021, received confirmation for the order and a link to track the parcel. The parcel was due for delivery the following day but never arrived. I checked RAM Courier's website for the tracking details and no update. I then contacted them and just never got a straight answer as to when my parcel would be delivered. From Wednesday 27.01.2021 I was contacting RAM daily to find out where my parcel was and was promised over and over again that they would get back to me. The latest update on the RAM website is on 29.01.2021at 09H57 CLOSED IN ISA, ******. To date no one has contacted me from Vodacom to apologize or advise what the next step is. When I contacted Vodacom this morning I was informed that the e-shop support team would contact me, and still no one has contacted me. I sent them an email and the reply I got was pathetic "Hi sorry about that, i have asked Ram to contact you and advise on the next step as i was not aware the handset was missing." I purchased the phone from Vodacom, not RAM and I expect Vodacom to take responsibility and ownership of this problem and contact me and sort the problem out instead of just passing the buck.!