PV
Pieter V
1 reviews | Active since May 2017
26 Sept 2019, 09:28
VODACOM SUCKS
I am a #Vodacom client since 1998. During this period of 21 years I never paid #Vodacom late. I currently have 3 Contracts running with them. When I have a problem with #Vodacom they just ignore me. My #VODACOM REFERENCE: *** There is a problem on my 50+50 Gig data account. #Vodacom deducts my data usage from my current months data and not from by data roll-over balance. I have reported the problem and #Vodacom has closed this dispute without restoring my current balance. #Vodacom, I have paid for that data. Taking it without my consent is THEFT. This dispute has not been resolved on 24.08.2019 as stated by you. RESTORE THE DATA ****** FROM MY CURRENT BALANCE.
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Vodacom's replyOfficial
26 Sept 2019, 09:39Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Sept 2019, 09:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PV
Pieter V's updateReviewer Update
30 Sept 2019, 10:48I reported the problem with my data on 17 September 2019.
On 26 September I posted the above on Hellopeter and got a promise from VODACOM: "Kindly be advised that a consultant will make contact with you in due course to assist with your query."
NOBODY from Vodacom contacted me yet.
On 26 September I posted the above on Hellopeter and got a promise from VODACOM: "Kindly be advised that a consultant will make contact with you in due course to assist with your query."
NOBODY from Vodacom contacted me yet.
PV
Pieter V's update30 Sept 2019, 10:48
Reviewer Update
I reported the problem with my data on 17 September 2019.
On 26 September I posted the above on Hellopeter and got a promise from VODACOM: "Kindly be advised that a consultant will make contact with you in due course to assist with your query."
NOBODY from Vodacom contacted me yet.
On 26 September I posted the above on Hellopeter and got a promise from VODACOM: "Kindly be advised that a consultant will make contact with you in due course to assist with your query."
NOBODY from Vodacom contacted me yet.