Vodacom sucks

I have purchased a new phone contract via telephone from Vodacom. Everything was sorted out and the deal was approved. After a few days I received my phone But they forgot my sim card. The lady told me to purchase a new sim and they will reimburse me, after a few minutes she called me back and said Vodacom will send me the sim. I waited a week then called but they did not have tracking number which means nothing was sent. they <br> said they will re submit and after a few days I did receive the sim. I called vodacom (waited on the line for over an hour) I told them the sim is not activated, they said I have to wait 5 hrs then it will activate. I waited 24 hrs and still nothing. I decided to call them again after waiting 100 minutes the lady told me again to remove the sim and leave for 5 hours. Now I decided to call the next day after waiting a substantial amount of time for them I finally spoke to a lady and she did the process again. After explaining to her it still says emergency calls only, she told me to hold on the line while she makes a call to some department. After a few minutes I was put through to the customer survey and obviously I rated them 0, I got a phone but cannot use