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JK
Julie K

1 reviews | Active since Mar 2021

15 Mar 2021, 12:55

Vodacom SUCKS!!

Most pathetic service ever! I canceled 2 numbers on my contract prior to the expiry date on 7th December however their staff member(Mnyan) failed to cancel the numbers on their side and they continued charging me for the 2 canceled numbers when I followed up on the 4th of January and on the 19th of February I was told that the numbers were still not canceled but it would be done that day, I got reference numbers for the cancellations and were told that they would have to find the recordings of my previous call for cancellations before they could do anything about crediting my account, I got confirmation via a phone call from Lwazi that they listened to the recordings of my calls and that I did indeed requested cancellations of the 2 numbers on my contract on the 7th of December 2020. Yet they continue to charge me for both the numbers and only credited my account with an amount of R230-00 instead of R487.00. I was told today that they can only credit me from the 19 of February when the cancellations were done despite the fact that they failed twice to cancel on their side whilst I notified them prior to expiration of the 2 contracts.

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Replies (2)
Vodacom
Vodacom's reply15 Mar 2021, 13:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
JK
Julie K's update17 Mar 2021, 10:27
Reviewer Update
Thank you I appreciate the feedback however it does not resolve the issue here, I need a further credit for the amount of R257,85 the one contract expired end of December and the other contract expired end of January the credit should be for 1) R31.00 for the end of January and R31.00 for end of February and 2) for R425.85 end of February which totals to the amount of R487.85 less the credit of R230.00 is R257.85.(still due) I can not be held liable for the errors by Vodacom's staff members, I canceled these contracts prior to it expiring and therefor expect a further credit for the above amount.