VODACOM SUCKS !!!!!!!!

he Vodacom service is worse than terrible. Here is my experience - on Wednesday, 15 July 2021 I have tried to upgrade on their website. Website did not respond. I phoned them and was assisted. I received a quotation which I accepted.

I asked the agent what else I need to do. He assured met everything is on order and that I will receive my handset within 3 t 5 days. That did nt happen. I emailed them 3 times to get a tracking number so that I could track my order - no response on either of the mails.

I thought, well phone them. On 22 July I phoned them duly and made several calls, spoke to 7 or 8 agents, my problem still not solved. The last agent promised me the a supervisor will phone me....surprise, surprise.....the supervisor never phoned me.

On 23 July 2021 I felt rejuvenated and picked up the phone again. Only to be transferred from section the other and promised twice that a supervisor will call me back....obviously that never happened. In total I spoke to 13 agents on 23 July 2021. MY QUERY IS STILL NOT SOLVED, I STILL NOT KNOW THE STATUS OF MY ORDER/UPGRADE.....PATHETIC.