Vodacom Sucks

My vodacom account is in arrears due to the lockdown, but arrangements were made to bring it up to date and the first payment went off on the 30th July. On Friday the 14th of August 2020 I was ****** of my phone in my business but Vodacom refuses to do a sim swap and Vodacom insurance says i dont have cover. Very disappointed because I made arrangements to pay and I am a Vodacom customer for over 15 years and feel Vodacom dropped me in this difficult time. Wont deal with them again and cancel my contracts as they come due. Thankyou Vodacom.