Hellopeter
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1 reviews | Active since Nov 2016

07 Aug 2022, 09:21

Vodacom suck once again!!!!!!!!

I logged a call regarding an upgrade date when it was changed by Vodacom without my consent. I spoke to the upgrades department who confirmed with me that it is a 24 month contract. Contract were upgraded on 13 May 2021. As per the details on the vodacom app this is the message it shows: You are eligible to upgrade on 19 of Jan 2024 and your contact period ends on 19 of Jun 2024. The query were logged 3 times and still not fixed as the dates are wrong. I need the recording where it stated that it was a 36 month contract as vodacom confirmed it was 24 months. I am no longer in the mood to deal with Vodacom as they are *****ing from their customers. I will no longer upgrade or do upgrades as Vodacom is definitely not an honest company to deal with.

0
Replies (2)
Vodacom
Vodacom's reply07 Aug 2022, 11:49
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
's update09 Aug 2022, 00:27
Reviewer Update
I qm ao tired of dealing with Vodacom as the termination date for *** is incorrect. The last upgrade were done in September 2021 as per the quotation that we're emailed to me it is a 24 month contract. The contract date should end December 2023. Stop being lazy and look at the upgrades done from 2017 to date. The upgrade quotation show clearly it is a 24 month contract. Please get off your asses and pull the recordings or take the actual time to have a look at my account and rectify it within 48 hours otherwise I will stop paying all of my Vodacom contracts. You can blacklist me for 3 years it's called prescribed debt then it has to be removed from its. So it really doesn't bother. Vodacom your service is disgraceful and your employees are lazy.