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wilma.luczyn wilma.luczyn
1 reviews | Active since Nov 2016
12 Sept 2022, 15:29
Vodacom suck once again
Silungule committed ***** on my account by adding a whats app bundle and contract cover on my cellphone account without my knowledge or consent. She also did not inform me about the handset installment which were still due for another year. It's unacceptable as she cannot add anything without my consent. I was informed it was removed but it is still showing on my bill. I will never trust any Vodacom employee again.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
12 Sept 2022, 16:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Sept 2022, 16:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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wilma.luczyn wilma.luczyn's updateReviewer Update
12 Sept 2022, 17:58As per the current usage on September bill it still show the whats app bundle and it is not credit from my account. I expect a credit for the whats app bundle as the agent didn't log a call for that. I am not satisfied with the service received as the agent Silungule added it without my consent. It is *****
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wilma.luczyn wilma.luczyn's update12 Sept 2022, 17:58
Reviewer Update
As per the current usage on September bill it still show the whats app bundle and it is not credit from my account. I expect a credit for the whats app bundle as the agent didn't log a call for that. I am not satisfied with the service received as the agent Silungule added it without my consent. It is *****
ww
wilma.luczyn wilma.luczyn's updateReviewer Update
21 Sept 2022, 16:26As per the current usage on September bill it still show the whats app bundle and it is not credit from my account. I expect a credit for the whats app bundle as the agent didn't log a call for that. I am not satisfied with the service received as the agent Silungule added it without my consent. It is *****
ww
wilma.luczyn wilma.luczyn's update21 Sept 2022, 16:26
Reviewer Update
As per the current usage on September bill it still show the whats app bundle and it is not credit from my account. I expect a credit for the whats app bundle as the agent didn't log a call for that. I am not satisfied with the service received as the agent Silungule added it without my consent. It is *****
ww
wilma.luczyn wilma.luczyn's updateReviewer Update
02 Oct 2022, 11:20I have had it with Vodacom and their customer service. Sue Ncube sent an email to inform my contract is ending 31 October 2022 as it was loaded incorrectly the first time. It was suppose to be a 24 month contract but was loaded as q 36 month contract. After a few calls the termination date as per Sue Ncube was 31 October 2022. Silungule sent me an upgrade quotation as I wanted to upgrade the sim only for R99 but never Informed Me about an outstanding handset installment fee. As per Chris my contract come to an end and there should be no extra charges. Unfortunately it's not my fault that the agents were negligent. No agent so far inform me about the handset installment fee. I decided to cancel the number as I feel Vodacom is not listening to what I'm saying. Silungule activated A recurring whats app bundle without my knowledge. It has been cancelled but I'm still charged for it. A credit need to be passed as I did not request it. I will definitely cancel all contracts with Vodacom as I cannot deal with a company that don't listen to their customers or commit *****. I would also not recommend Vodacom to other people as it is not n trust worthy company.
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wilma.luczyn wilma.luczyn's update02 Oct 2022, 11:20
Reviewer Update
I have had it with Vodacom and their customer service. Sue Ncube sent an email to inform my contract is ending 31 October 2022 as it was loaded incorrectly the first time. It was suppose to be a 24 month contract but was loaded as q 36 month contract. After a few calls the termination date as per Sue Ncube was 31 October 2022. Silungule sent me an upgrade quotation as I wanted to upgrade the sim only for R99 but never Informed Me about an outstanding handset installment fee. As per Chris my contract come to an end and there should be no extra charges. Unfortunately it's not my fault that the agents were negligent. No agent so far inform me about the handset installment fee. I decided to cancel the number as I feel Vodacom is not listening to what I'm saying. Silungule activated A recurring whats app bundle without my knowledge. It has been cancelled but I'm still charged for it. A credit need to be passed as I did not request it. I will definitely cancel all contracts with Vodacom as I cannot deal with a company that don't listen to their customers or commit *****. I would also not recommend Vodacom to other people as it is not n trust worthy company.