DP
Denise P

1 reviews | Active since Oct 2022

24 Oct 2022, 11:12

Vodacom suck.

On August, 15, 2022 I got a contract phone from Vodacom, Samsung A53 smart phone, with the phone I got a sim card, I registered the phone and paid my first bill, only to find out later on that I have a recycled phone number. During the time from August 15th up until now, i received numerous messages, phone calls etc. about outstanding accounts that the lady, Yvonne Fisher, had when she had this number and was still alive. I still receive messages stating that I need to make payments of these account of the lady that had this number before me, before legal action will be taken against me for not paying the accounts, but I cannot be held liable for something i didn't sign up for. There is absolutely nothing wrong with the phone though, Im in love with my phone, but the phone number is my biggest problem. Im being bothered by people I dont even know, getting bugged for paying monies to people and not knowing about the accounts that they're asking money for. I'm disappointed.

0
Replies (1)
Vodacom
Vodacom's reply24 Oct 2022, 12:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team