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Stephan S

1 reviews | Active since Feb 2015

15 Dec 2022, 20:21

Vodacom suck at making deliveries

I've placed an order with vodacom for an upgrade and a new line. All went smoothly and during my conversation with the salesperson I informed him that I stay on a farm and that the courier company they use must be able to arrange with me before making the delivery, I as I should have known the salesperson was just to glad to make another sale and said I don't need to worry it will all be taken care of. It is now the 3rd day that I received an SMS from the courier company that they used which is Skynet which is actually more terrible than Vodacom which states that my parcel will be delivered before 17h00 on the 13th; 14th and today the 15th of December 2022. Still no delivery. I did make contact with Skynet driver which is making the deliveries but he gave us the run around more than once, my wife drove all the way to town to collect as per the times arranged with the driver but he did not show at all. When phoning him he is not helpful at all; arrogant and rude at sometimes. He never phoned us back to say that he will be late or didn't even bother to answer when we phoned him. On the 14th after 17h00 I got a call from the driver saying he wants to make an delivery to an unfami**** address which is by the way a business address which is closed after 17h00. I was still taking to the driver when the line cut of and never heard from him again. When I tried to phone him back both the numbers I had went straight to voicemail. The following day which is today the 15th I received another SMS stating to expect delivery before 17h00. In the mean time I've contacted Vodacom an stated my problem. I was informed to hold on after more than 20 minutes on the phone while they contact Skynet which I said I couldn't as this already took to much time out of my work and that they need to call me back and with feedback which never happened, Also 17h00 came and never heard anything from the courier. No wonder MTN is the better service provider than Vodacom. The salesperson was just to eager to make the sale and did not really worried if I got my delivery. Me staying on a farm should not be a problem as it never were as I never struggled to receive parcels from wherever. All it took was proper communication from the courier company. So maybe its time to change your courier company. And if my word here is not good enough here just a friendly reminder all your calls are recorded!!!!

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Replies (1)
Vodacom
Vodacom's reply16 Dec 2022, 08:17
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team