LV
Linda V
1 reviews | Active since May 2014
15 Jan 2024, 10:00
VODACOM SUCK.
I have now been trying to cancel my Vodacom contract since it expired in November 2023. First there was problems with a sim swop query that took a month to reverse. Then I was sent a phone which I sent back to vodacom and inform them I am not upgrading the contract I want to cancel. I phoned again with no luck. I went on holiday out of the country and upon my return the contract have been upgraded without my approval. I am phoning vodacom customer care every second day and get the same answer every time. They will reverse the upgrade - Then I need to phone them back again in 48hours then only I can cancel the contract. I am so sick and tired of getting no assistance.
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Replies (1)Vodacom's replyOfficial
15 Jan 2024, 12:13 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Jan 2024, 12:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
