LV
Linda V

1 reviews | Active since May 2014

15 Jan 2024, 10:00

VODACOM SUCK.

I have now been trying to cancel my Vodacom contract since it expired in November 2023. First there was problems with a sim swop query that took a month to reverse. Then I was sent a phone which I sent back to vodacom and inform them I am not upgrading the contract I want to cancel. I phoned again with no luck. I went on holiday out of the country and upon my return the contract have been upgraded without my approval. I am phoning vodacom customer care every second day and get the same answer every time. They will reverse the upgrade - Then I need to phone them back again in 48hours then only I can cancel the contract. I am so sick and tired of getting no assistance.

0
Replies (1)
Vodacom
Vodacom's reply15 Jan 2024, 12:13
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team