1 reviews | Active since Apr 2017

03 Apr 2017, 15:01

Vodacom Suck

<p>I had an account query, as my debit order did not go off on 1 April 2017. So I contacted the vodacom call centre, firstly I chose the option to speak to an Afrikaans consultant. Guess what got through to and English person, so I discussed my problem. needless to say the person could not assist. Asked to be transferred, got through to another consultant who also couldn't explain why my vodacom bill is double what it used to be, Note I'm not on a open contract at all. So it is pretty much set what I'm paying at the end of each month. So, I phoned myh local vodacom shop in Nelspruit, guy really tried to assist me but also just referred me to accounts once again as he did not know why my bill is what it is. Not one person could tell me why my debit order did not go off, went on to my vodacom and there as well nothing is clear on my statements.</p> <p> </p> <p>So Vodacom South Africa, keep up with the FANTASTIC SUCKING SERVICE YOU HAVE BEEN GIVING ME. I have been a loyal vodacom customer for 15 years. You suc****!!!!!!!!!!!!!!!</p>

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Replies (4)
Vodacom
Vodacom's reply03 Apr 2017, 15:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update06 Apr 2017, 09:49
Reviewer Update

Good morning Vodacom,

After 3 working days no consultant made contact with me regarding my query. I know I'm but just another number to your company. Well once again you just show how *********** you are.

Vodacom
Vodacom's reply10 Apr 2017, 14:07
Official

Hi Simonet

As per our discussion, please note that feedback has been provided.

Have a pleasant day further!

Regards,

RJ

Best regards,

's update10 Apr 2017, 14:14
Reviewer Update

Thank you Rudi,

I appreciate your professional assistance today regarding my account query. The Vodacom family can thank their lucky stars to have you on their team.

Kind regards

S Odendaal