vodacom suck
<p>My vodacom contract was due for upgrade (I wanted to cancel) due to our bad cellphone reception on the farm,I need two networks from different towers, therefore two cellphones. I went to vodacom in southern centre Bloemfontein. There the sales rep told me that they have a dual sim phone. I was happy and ordered one. Today a week later I renewed my contract and asked 3 times if this phone (huawei p9) can take two sim cards. Two people said yes. Done a sim swop signed an left with my new phone. When the sim became active I tested the phone. Only the ones sim slit read a simcard. I went back to the shop where I was told to go to the library and look on the internet how to actiivate the second sim slot. I asked for the manager, she told me they do not do that, upon which I asked for a working phone, she said I did not spesificly asked for a phone with active second sim slot only if it can take two sim cards, they could not understand why I got upset. Vodacom customer care referred me back to the shop. The manufacturer said the phone in my possession is not a dual sim phone and referred me back to the shop. Where do I go now? I do not want a single sim phone. I have 4 at home. Please help. I am kwaad baie kwaad.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
The Regional Office confirmed that they were in contact with you and resolved this matter.
Kind regards
RJ
Vodacom Consumer Website Team
Dear Client
The Regional Office confirmed that they were in contact with you and resolved this matter.
Kind regards
RJ
Vodacom Consumer Website Team
Thank you for solving this problem, why did I have to use another platform to get help? Provide propper training for staff es
Thank you for solving this problem, why did I have to use another platform to get help? Provide propper training for staff es
I have returned the phone on the 28th of february 2017 and the contract have still not been reversed on the 10th of March. I will not pay a cent I want to cancel my contract and change my number to prepaid. I have been told that it is a 72 hour turnaround time not 10 days.
I have returned the phone on the 28th of february 2017 and the contract have still not been reversed on the 10th of March. I will not pay a cent I want to cancel my contract and change my number to prepaid. I have been told that it is a 72 hour turnaround time not 10 days.
