1 reviews | Active since Feb 2017

24 Feb 2017, 21:10

vodacom suck

<p>My vodacom contract was due for upgrade (I wanted to cancel) due to our bad cellphone reception on the farm,I need two networks from different towers, therefore two cellphones. I went to vodacom in southern centre Bloemfontein. There the sales rep told me that they have a dual sim phone. I was happy and ordered one. Today a week later I renewed my contract and asked 3 times if this phone (huawei p9) can take two sim cards. Two people said yes. Done a sim swop signed an left with my new phone. When the sim became active I tested the phone. Only the ones sim slit read a simcard. I went back to the shop where I was told to go to the library and look on the internet how to actiivate the second sim slot. I asked for the manager, she told me they do not do that, upon which I asked for a working phone, she said I did not spesificly asked for a phone with active second sim slot only if it can take two sim cards, they could not understand why I got upset. Vodacom customer care referred me back to the shop. The manufacturer said the phone in my possession is not a dual sim phone and referred me back to the shop. Where do I go now? I do not want a single sim phone. I have 4 at home. Please help. I am kwaad baie kwaad.</p>

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Replies (4)
Vodacom
Vodacom's reply25 Feb 2017, 11:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Feb 2017, 16:04
Official

Dear Client

The Regional Office confirmed that they were in contact with you and resolved this matter.

Kind regards

RJ

Vodacom Consumer Website Team

's update27 Feb 2017, 17:22
Reviewer Update

Thank you for solving this problem, why did I have to use another platform to get help? Provide propper training for staff es

's update10 Mar 2017, 16:11
Reviewer Update

I have returned the phone on the 28th of february 2017 and the contract have still not been reversed on the 10th of March. I will not pay a cent I want to cancel my contract and change my number to prepaid. I have been told that it is a 72 hour turnaround time not 10 days.