1 reviews | Active since Feb 2017

14 Feb 2017, 12:50

Vodacom SUCK

<p>I did an upgrade om my data device at the end of November 2016 and since then I have been having issue with Vodacom. <br /><br />Firste it was supose to be a 5GB contract with a free router for R229 per month for 24 monthes then it turned out to be a 3GB contract at the same price, I asked them to rectify this and they did but only to charge me more. Now Im getting 5GB of data witha "FREE Router" that im paying R30 per month for and in paying R259 for the contract, so where exactly did the 5GB date with Free Router for R229 inc vat change to R289 per month.<br /><br />Just been on the phone with Vodacom for 1:43:40 after beeing on hold for over 20 minutes and eventualy gave up and put the phone down..<br /><br />Vodacom is not willing to do an effort to get back to you if you have a problem or even help at all but they sure are willing to take your money every month. <br /><br />Im just so FEDUP with there Poor/Horrible/Terrible lack of Service!!</p>

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Replies (2)
Vodacom
Vodacom's reply14 Feb 2017, 14:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Feb 2017, 08:15
Official

Dear Alec

Feedback was provided via email.

Regards,

Cassandra