VODACOM Suck

I am due for an upgrade in 2019. I upgraded my contract in April 2017 and signed a 2 year deal. With a shock a received an SMS that I am only due for an upgrade in 2021. I did log a complaint with 111 on 28 November 2018. I was told that it will be resolved in 10 days. Needless to say that I had no feedback. Reference number 1- ********** 564734. on 21 December 2018, I had to phone 111 again. I was told by the agent that my request was rejected by Vodacom IT and i now need to go to a store and complete a form. The agent did not know what form needs to be completed. To be honest the service from Vodacom is pathetic. I am with Vodacom for over 20 years and that is the services I receive. Luckily I received a SMS to rate Vodacom on which I rep**** NO. Pusha from recover phoned me and said she will follow up and will phone me back on Monday 23 December. I am waiting in anticipation.