Vodacom such disappointing service wow!

On the 8th of January i booked my phone in for repairs. I bought a simple cheap phone to use in the time being and provided the tech consultant with that phones number in order to keep up with the repair progress.

A few days later i realized that we captured my cell number incorrectly so i wasn't getting updates so i then called the store and asked for the error to be fixed. The consultant then said that its not possible once they have captured it on the system after which i asked him to email me the status of the repair and he said he will but, never did. So i ended up calling every third day or so. On the 19th i called to find out what is happening with the phone and i was told that the phone should be ready by Monday or Tuesday latest.

On Monday i call the phone status is dispatched now when i arrive at the store on the 14th working day since i left my phone there the phone is not at the store it is still saying dispatched. I mean the phone is being repaired in town which is 15 minutes away from Hatfield why does it have to take 3 days to be deviled?

I arrived at the store on Wednesday afternoon 30 min before closing to find that my phone had not arrived. The consultant told me he had called the delivery people and they said they were coming and that it was not in their hands but, I am a CLIENT and i have to hold Vodacom accountable! Its not my problem what the delivery guy is doing i have an agreement with Vodacom and they have to adhere to it.

Now on Thursday the 25th i finally get a call to come get my phone. I came hoping that this nightmare will be over! The tech consultant then gives me my phone and the invoice. I see that they have given me a new battery and some put in A/S tape back glass which is about R 550 total and a new lcd thing...for about 1.4 k then they replaced the phone face another 1.4k why? There was no external damage according to my receipt when i booked the phone.

Then we switch on the phone and 5min later while i am in the store the phone does the very same thing a booked it in for! That was just the worst thing ever after waiting for over two weeks! I then speak to the manager who tells me the phone was delivered to the wrong store which is why it took so long. But now problem is the access that the insurance is expecting me to pay! After such bad service and a phone that has things fixed that were not broken and the broken things are not even fixed!

Manger says he will make sure the phone is fixed today. I am awaiting his call. Vodacom please up your game on customer service! My phone is still under warranty and i have phone insurance on it i haven't had a problem with this phone in almost two years never took it for! Now that i have an issue i am asked an excess of 900? I feel ******!