KS
Kouthar S

1 reviews | Active since Jul 2016

18 Jul 2016, 19:40

Vodacom such a *******!!

<p>It's been 2weeks since I no longer receive a notification when my data is abt to expire therefore it uses all my airtime..plz note that I didn change any settings or give anyone permission to do so. When I phoned customer services the woman says it will take about 7working days to change my settings! Like wth it didn take u that blady long to notify me u are removing my sms that my data bundle is abt to expire..I also asked her can if they cannot reimburse me I'm sure they can see how much airtime I use a day and told me no its not there problem..seriously??? Can't wait for my contract to be over so i can cancel it! Worse service provider ever!</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply19 Jul 2016, 05:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team