NS
Nico S

1 reviews | Active since Apr 2025

12 May 2025, 16:13

Vodacom - such a ****!

I signed a 3 years contract with Vodacom.

My contract was R699 per month. What followed is 3 price increases during the duration of the contract. R699.00 (23/3/2023) (Original signed agreement) R747.85 (3/3/2024) R859.28 (3/3/2025) R2329.49 (3/4/2025)

When I logged in a complaint Vodacom they informed me that they are allowed to increase anytime according to the clause in the agreement. I requested to see where it states it in the agreement as the agreement was made telephonically. I informed them that the contract they sent me was not legible.

If the contract expired on 23/3/25 , then how do you charge me R2329.49 seven days later from R859.28. I logged a complaint on email to *** on 14/4/2025 to which I received no response.

My request was please charge me the amount you have been charging me of R859 till termination which would take place asap. I was offered a R500 p.m. contract on the basis that I stayed with Vodacom. They informed me that only if I stayed with Vodacom would they refund me the excessive balance which was R2329.49 - R859.28 = R1470.21 overcharged.

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Replies (1)
Vodacom
Vodacom's reply13 May 2025, 08:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team