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eugene D
1 reviews | Active since Apr 2017
08 Jun 2019, 18:14
Vodacom suc****
Im a loyal Vodacom customer since the beginning of cellphones,well now i've had it!!today i recharged my account with R29 Vodacom airtime,then i purchased 250mb data which is R5 for my town,on my screen it showed purchase successful so i went on the internet, suddenly i had a zero balance on my account,i phoned Vodacom and was told my purchase of the 250mb on my town was unsuccessful!!!its time for me to move networks!
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Replies (3)
Vodacom's replyOfficial
09 Jun 2019, 13:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jun 2019, 13:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
eD
eugene D's updateReviewer Update
09 Jun 2019, 18:35Nobody contacted me as yet!
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eugene D's update09 Jun 2019, 18:35
Reviewer Update
Nobody contacted me as yet!
Vodacom's replyOfficial
11 Jun 2019, 15:40Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply11 Jun 2019, 15:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Best regards,